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We at American Diabetes Wholesale want you to have the very best online experience while shopping for your diabetic supplies. Our company believes in great service, price, and 100% customer satisfaction. You will not find another online store that can offer you the same quality branded products at the discounted prices we offer. We have been in business now for over 5 years, and our customers appreciate the low prices and convenience of home delivery of their supplies. If at anytime you have any questions please do not hesitate to contact us via email at help@americandiabeteswholesale.com or 1-877-241-9002
Where is American Diabetes Wholesale Located? American Diabetes Wholesale Is American Diabetes Wholesale affiliated with any other organizations? No, we are an independent company that provides discount supplies. However, ADW is a proud supporter of many diabetes related groups, including the Juvenile Diabetes Research Foundation, the American Diabetes Association, the American Association of Diabetes Educators, and Eye Care for Kids.
What are the expiration dates on the products listed on American Diabetes Wholesale? All diabetic testing strips and lancets have at least 1 year expiration dates.
Why is my credit card being denied? Due to high security checkout process we require that you provide us with the following information as stated on your monthly statement:
Debit Card Users: Please note that if your card has been denied due to incorrect information provided to us (Billing address, CVV, Expiration date, etc.) your bank may still have a hold on the funds that we have tried to authorized. This may occur as many times as you try and get denied. The hold is usually removed by your bank within 24-72 hours. How do I Save/Load shopping cart? Please make sure that you are signed in, Save Cart and Load Cart options are not available unless you are signed in. If you are not yet signed in, please use the option "Sign In" on the top right corner of your screen. If you don't have an account with American Diabetes Wholesale yet, please register. To Save a Shopping Cart:
To Load a previously saved Shopping Cart:
Please note that current prices will be applied for all products. We suggest you to consider our Automatic Ordering Program if you order same supplies every time.
What is the Diabetic Coverage Automatic Ordering Program - How do I enroll? NEW! The Diabetic Coverage Auto Order Program at American Diabetes Wholesale means one very important thing: Never run out of your diabetic supplies again! This is a perfect option for regular customers, who order the same supplies every time, at regularly scheduled intervals. You already save up to 60% every day at American Diabetes Wholesale. Just for joining, you’ll save an EXTRA 5% on diabetes products you use the most: Glucose Test Strips, Glucose Monitor Kits, Lancets & Devices and Syringes, while enrolled in our Diabetic Coverage Auto Order Program.
NOTE: You will NOT be notified prior to your order shipping. The Diabetic Coverage Program is for customers in the United States, U.S. Territory, and APO/FPO shipping destinations. We may change or terminate this program at any time without prior notice. What are the benefits of ADW free diabetic newsletters?
Our weekly newsletters are designed to keep you informed about latest news in diabetic world, be one of the first to know about our new product additions, how to make delicious diabetic recipes, and much more...
Haven't signed up yet? Subscribe Now to our diabetic newsletters! Privacy Statement American Diabetes Wholesale is committed to maintaining your privacy. We will not release email addresses to any third parties. View our full Privacy Policy. Back to top Live Chat allows you to chat with an experienced customer service representative in real time, using your Web browser. This means that there are no delays in getting the help you need. To chat, simply click on a Customer Service Live Chat icon (found on the left side of the screen for most pages) and a small window will pop upon your screen. After a moment, a representative will introduce him- or herself. Type in your question, hit the Submit button and begin your conversation. Remember, unlike email, there are no delays with live chat, so you receive an immediate answer.
click here to begin chatting.
Where can I find more information on the products from American Diabetes Wholesale? All of the products we sell are manufactured by other companies. We do our best to provide you with accurate and up to date information on the products, but the best source of information about these products will be found on the manufactures own website. American Diabetes Wholesale will only sell products that are fully sealed with good expiration dates made by reputable manufactures. Safety, reliability, and cost savings are our goals. Here are some of the most popular manufactures websites:
If you have any additional questions please email us at help@americandiabeteswholesale.com
Flexible Spending Account (FSA) Eligible Products? Products marked with the FSA Approved icon Is my order shipped discretely? Yes. We take every precaution to protect your privacy with your order. Your order will arrive in plain packaging, with a company return address listed as “ADW”, and no indication of the contents inside the package. We take pride in the fact that our customers can shop confidently with us.
Do you sell any international products? No, American Diabetes Wholesale only sells products that are made for US markets.
Do I need Prescription to shop at American Diabetes Wholesale? For most of the products at American Diabetes Wholesale such
as glucose meters, diabetic test strips, glucose lancets and other OTC
items you will not need prescription.
Is there minimum purchase amount? There is no minimum purchase amount at American Diabetes Wholesale,
you can buy as little as one box or as many as you need. Our quantity
discounts give our customers the flexibility whether you are a diabetic
patient or a small / medium business looking to provide your patients
with low cost, high quality diabetic and OTC supplies. We provide
EVERYONE with a savings on their supplies.
This option is for placing a one time order without creating an account
for return orders. We will NOT have access to your contact information,
including your order number and tracking number. Please keep your tracking
and/or invoice number for any questions regarding your order that you may
have in the future. We recommend you sign up as a customer for us to better
serve you with all your customer service needs.
Our goal is to provide all our customers with the best customer service, American Diabetes Wholesale respects the privacy of everyone who visits our site. Please read our Privacy Policy. Back to top What type of payments do you accept?
Please be sure to include your contact information and the invoice number. For personal checks, please allow up to 5 days for them to clear. All internet orders will be shipped within 24 hours of payment. Please Note: We do not bill Medicare or any private insurance companies directly at this time. Please check with your insurance company for any possible reimbursements.
Do you accept insurance plans? Currently we don't bill any insurance companies, however majority of our customers that have insurance still order from us and upon receiving their products submit the invoice to their insurance companies for reimbursement. Please contact your insurance company before placing an order to check whether or not you are qualified for any reimbursements.
How can I get a copy of my invoice? We email confirmation of all orders with a breakdown of items, price and tracking information. If you need a hard copy of any invoice, please sign in with your email address and password on the top right corner of our web site. This will show you your account history. Just click on the date of the invoice you want to print. Alternatively, you may get your invoice by visiting our Order Tracking page.
OR, juat email us at and we will provide you with a copy of your invoice within 24 business hours. Back to topYes - we implement industry standard security policies to protect you while you shop. We work to protect the security of your information during transmission by using PayPal to facilitate our credit card transactions. PayPal processes the credit cards, so American Diabetes Wholesale will NEVER see your credit card number. American Diabetes Wholesale and PayPal protect your privacy and information by using Secure Sockets Layer (SSL) software (128-bit SSL certificates), which encrypts information you input, thereby offering the highest level of security possible. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Currently we only ship within the United States . No international orders at this time.
What are your shipping rates and policies? All orders over $100 will be shipped FREE of charge via Standard shipping option shipped within the continental United States. In most cases, this will be shipped via USPS 2-5 day service. USPS does not guarantee Mail transit time. Please upgrade your shipping method to Express - UPS (Next Business Day by UPS) or Two Day - UPS (Second Day by UPS) if you need your supplies quicker. Heavier shipments will be sent via UPS Ground, so please provide us with a physical address if your order weighs over 4 lbs. Any order shipped to Alaska, Hawaii, Puerto Rico, or a military / APO address may be subject to additional shipping charges based on the weight of package. Orders are shipped from Deerfield Beach, Florida. Our shipping rates are based on order weight.
Shipping Rates
All orders are usually shipped within 24 business hours. Back to top American Diabetes Wholesale Return Policy Any exchanges or returns must be reported to our customer service within 5 days. Please email
help@americandiabeteswholesale.com with
your name, phone number, order number, and reason for return.
All products that are being returned must be in the same condition as received, we will
not accept opened or partially used items.
If you try a product and are unsatisfied with the product’s performance please contact
the manufacture directly for any possible exchanges/refunds. We will gladly accept any
returns that are fully sealed and are in the same conditioned as received within 30 days.
When returning your items please package them so they will not get damaged in transit back to us.
Back to top For more information on Diabetes please visit The National Center for Chronic Disease Prevention and Health Promotion at www.cdc.gov/diabetes/faq/basics.htm You might also join our Diabetic Forum at forum.AmericanDiabetesWholesale.com |
indicate that these are items that are typically eligible for purchase using a Flexible Spending Account. Although these products are marked with the icon, FSA coverage can vary from plan to plan, and your individual employer ultimately determines which products and services are eligible for coverage. Please contact your FSA account administrator for your account details.
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